Technical Assistance

Steljes technical support team is fully trained to respond to any queries you may have. They can even carry out remote diagnostics to help resolve the problem during your phone call if needed. They are available during normal office hours 09.00 – 17.30 Monday – Friday.

General customer service support number +44 (0) 8450 747 007

General technical support number +44 (0) 8450 724 999

Ireland technical support number +01 646 4000

Alternatively email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Receipt Of Goods
Steljes makes the majority of our shipments directly to the customer. It is therefore important that, upon receipt of the consignment, the shipment is checked for any visible damage. It is the responsibility of the person signing for the goods to note any damage on the dispatch document or to refuse the items. Please contact the customer care team to inform them of damaged or refused items. Should products be accepted and sign for in good order, Steljes will not accept any liability.

Refused Deliveries
Steljes will always endeavour to deliver products on the day and time specified. All standard deliveries are made between 08.45 am and 17.30pm daily.  In the event of a delivery being refused between these times the full cost of redelivery may be passed onto you. All charges will need to be confirmed and accepted before the redelivery can be made. 

Incomplete Deliveries
If you have received an incomplete delivery please contact the customer services team. Steljes is unable to accept any liability for any missing items if the goods have been signed for and the delivery note not amended.

Proof Of Delivery (POD)
Steljes will endeavour to supply verbal POD’s 24 hrs after the delivery date and hard copies 48hrs after the delivery date. Verbal POD’s can be supplied within 24hrs of despatch and hard copies within 48hrs.